Shop Performance & SPS

#Use Shop Performance to locate SPS risk

Open Shop Performance to compare TikTok Shop Performance Score (SPS) by market and Shop. Select a diagnostic metric first; the overview, market trends, and Shop diagnoses update together.

APP CAPTUREThe English light-theme Shop Performance page with SPS metrics, trend summary, and Shop diagnoses.

Available lenses include On-time Delivery Rate, Negative Review Rate, Negative Buyer Feedback Rate, Seller-fault Cancellation Rate, Average Handling Time, and Instant Messaging dissatisfaction. The average SPS tile is a current-score overview, not a historical average.

#Choose the Shop scope first

TikTok's SPS Open API currently supports only authorized US TikTok Shops. The Shop picker lists only Shops that meet all three conditions. Other markets, unauthorized Shops, and non-TikTok platforms are not included in live SPS queries. If no eligible Shops appear, connect or reauthorize an eligible US Shop first.

When there are 50 or fewer eligible Shops, the page selects all of them by default. With more than 50, search and select up to 50 Shops before SPS loads. You can select Shops individually or use Select visible to include the first 50 results under the current search. Clearing the selection pauses the query until you choose a scope again.

The summary and Shop diagnoses use the current selection. To keep the trend chart readable, it draws only the first six Shops in that scope and shows a limit notice when more than six are selected. Narrow or change the selection to compare other Shops; a Shop missing from the chart does not mean that it has no SPS data.

#Read the timeline correctly

The page shows recent observations fetched on demand from the TikTok API, up to the platform’s 90-day trend window. It is not a twelve-month warehouse history. Each line represents one Shop, and the Y axis scales to visible values, so compare the values and units instead of judging only by visual steepness.

When a Shop reports Missing Permission, Reconnect, or an API error, the page does not infer a score from missing data.

#Move from overview to Shop diagnosis

A Shop card includes current SPS, tier or peer position, the selected metric’s value and score, top issues, and diagnostic summaries returned by the platform. Expand the calculation method to inspect numerator, denominator, and thresholds.

Recommended sequence:

1. Confirm the Shops in scope with the Shop picker.
2. Select the metric that matches the current concern.
3. Use the market trend to distinguish one-Shop risk from a shared movement.
4. Inspect the at-risk Shop’s diagnosis and calculation method.
5. Return to Shop Management to check authorization and service state.
6. Resolve the underlying issue in its operating module, such as Customer Service response or Inventory fulfillment.

Refresh retrieves current data again. Do not use repeated refreshes as a substitute for root-cause work, and do not add scores from different metrics together.